Case Study - AI Voice Agent Platform
Visual call flow editor with React Flow, integrating with Salesforce, Zoho, and major CRMs for automated voice interactions.
- Client
- Plainview
- Year
- Service
- Voice AI, Visual Flow Editor, CRM Integration
Overview
Building voice AI agents typically requires deep technical expertise and lengthy development cycles. Plainview makes it accessible to business teams through a visual, no-code interface.
The platform features a React Flow-based visual editor where users can design complete call flows with branching logic, data collection, and integration points. Each node represents a conversation step, API call, or decision point.
Native integrations with Salesforce, Zoho, HubSpot, and other major platforms enable real-time data sync and workflow automation without custom code.
The system handles voice synthesis, speech recognition, intent detection, and conversation state management while providing analytics and monitoring dashboards.
What we did
- React Flow Visual Editor
- Voice AI Engine
- Salesforce Integration
- Zoho CRM Integration
- Real-time Analytics
- Conversation State Management
- Development time reduction
- 85%
- Third-party integrations
- 40+
- Call completion rate
- 92%
- Support cost reduction
- 60%